Accessibility Statement for Rubbish Collection Brentford

This accessibility statement applies to the Rubbish Collection Brentford website and to the information we provide about our rubbish and recycling services in the Brentford area. Our aim is to make our digital services easy to use and understand for as many people as possible, including people with disabilities and those using assistive technologies.

Our commitment to accessibility

We are committed to providing an accessible online experience so that residents and businesses in Brentford can request and manage rubbish collection services with confidence. We are working towards full compliance with the Web Content Accessibility Guidelines version 2.1, at the AA standard. These guidelines explain how to make web content more accessible and user friendly for people with a wide range of needs.

As part of this commitment, we regularly review the website and our online rubbish collection information to identify issues, make improvements, and ensure that new content is designed with accessibility in mind from the outset.

Screen-reader support

The Rubbish Collection Brentford website is designed to work with modern screen-reader software. We aim to use clear heading structures, descriptive text, and simple language so that information about accessible rubbish collection in Brentford can be understood when read aloud by assistive tools.

Images used on the site are being reviewed to ensure they have meaningful alternative text where needed, particularly where they convey important information about bin collection, recycling instructions, or changes to local services. Decorative images are avoided where possible, or used in a way that does not interfere with screen-reader navigation.

Keyboard navigation

Our website is being improved so that it can be fully navigated using a keyboard alone, without the need for a mouse. This supports users who rely on keyboard access, switch devices, or other alternative input methods.

Where possible, we make sure that:

All interactive elements such as forms, buttons, and menus can be reached in a logical order using the Tab key and related keyboard commands. Visible focus indicators are present so users can see which element is currently selected. Keyboard users can move through the content and submit requests for rubbish collection in the Brentford area without encountering traps or barriers.

Text, layout, and readability

We use plain, direct language to explain how rubbish is collected, how to book special collections, and what options are available for residents with accessibility needs. Content is broken into short paragraphs and clear headings so that it is easier to scan and understand.

The site design aims for good colour contrast between text and background so that information remains readable for users with low vision or colour vision differences. Wherever possible, we avoid using colour as the only way of conveying important instructions or warnings about rubbish collection schedules.

Compatibility and testing

The Rubbish Collection Brentford website is intended to work with current versions of major browsers and commonly used assistive technologies. We carry out periodic checks as we update our content and services related to rubbish collection and recycling in Brentford, and we address significant issues as quickly as we reasonably can.

Ongoing improvements

Accessibility is an ongoing process. Some older content or documents may not yet fully meet WCAG 2.1 AA standards. When we identify barriers, we aim to fix them during our regular review cycles and to ensure that all new or updated rubbish collection information is created with accessibility built in from the start.

Contacting us with accessibility requests

If you experience any difficulty using the Rubbish Collection Brentford website or accessing information about rubbish and recycling services in Brentford, we want to hear from you. Your feedback helps us improve the accessibility and clarity of our services.

You can contact us to:

Request information about rubbish collection in an accessible format, such as large print, audio, or an easy-read version. Report a problem with screen-reader access, keyboard navigation, or any other accessibility issue on the site. Ask for support in arranging accessible rubbish collection services, including help with assisted collections for residents who may not be able to move bins themselves.

To make an accessibility request or share feedback, please contact our customer service team by phone or email and explain the nature of the issue and the best way for us to respond. We will review your request and aim to respond within a reasonable timeframe, working with you to find a suitable solution whenever possible.