Rubbish Collection Brentford Privacy Policy

This Privacy Policy explains how Rubbish Collection Brentford collects, uses, stores, and protects your personal data when you use our rubbish collection and related services. It applies to all Rubbish Collection Brentford customers in the Brentford area, including residential, commercial, and one-off collection customers.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Rubbish Collection Brentford is a rubbish and waste collection service operating in the Brentford area. For the purposes of data protection law, we are the data controller in relation to the personal data we collect and process about you.

Personal Data We Collect

We collect and process different types of personal data depending on how you use our services. This may include:

Identification and contact details: your name, address, email address, telephone number, and any alternative contact details you provide.

Service information: details about your property or premises relevant to collection, preferred collection times, access instructions, service history, and details of the type and volume of waste we collect.

Account and billing details: payment details such as partial card information processed through our payment provider, billing address, transaction history, invoices, and records of payments or refunds.

Communication data: records of emails, telephone calls, text messages, forms, and other communications you have with us, including any complaints, queries, or feedback.

Technical data: limited technical data such as your IP address, basic device information, and details about how you interact with our website, where this is necessary for security, diagnostics, and service improvement.

Operational data: in some cases, our drivers and collection teams may record information relating to your property or access points, such as photographs of waste left out for collection or blocked access, where necessary to provide our services or handle disputes.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, create an account, pay for services, or communicate with us by phone, email, or other channels.

We may also collect data automatically when you visit our website through cookies and similar technologies, and we may receive limited information from third-party payment providers or business partners who help us deliver our services.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, this may include:

Performance of a contract: we process your data in order to set up, manage, and deliver the rubbish collection services you request, including taking bookings, arranging collections, issuing invoices, and handling customer support.

Compliance with legal obligations: we may process your data to comply with legal and regulatory requirements, such as tax, accounting, record-keeping, and obligations relating to waste handling and disposal.

Legitimate interests: we may process your data where this is necessary for our legitimate business interests, and where these are not overridden by your rights. This may include maintaining and improving our services, managing our relationship with you, preventing fraud, ensuring site and system security, and defending legal claims.

Consent: where required, for example for certain marketing communications or optional cookies, we will rely on your consent. You can withdraw your consent at any time by contacting us or using the unsubscribe options we provide.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our rubbish collection services, including arranging collections, scheduling drivers, and dealing with access or collection issues.

To manage our relationship with you, including communicating about bookings, sending service updates, and responding to your queries, complaints, or feedback.

To process payments, issue invoices, handle refunds or disputes, and maintain accurate financial records.

To operate and improve our website and services, including troubleshooting, data analysis, testing, and monitoring for security and performance.

To comply with our legal and regulatory obligations relating to waste management, accounting, and taxation.

To protect our business, our staff, and our customers, including the prevention and investigation of fraud, misuse, or unlawful activities.

Where you have agreed, to send you relevant marketing communications about our services that may be of interest to you. You can opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your data with carefully selected third parties who act as our data processors and assist us in delivering our services. These may include:

Payment service providers who process your payments securely on our behalf.

IT and hosting providers who supply, maintain, and support our systems, websites, and data storage.

Customer service and communication platforms that help us manage bookings, queries, and notifications.

Professional advisers, such as accountants or legal advisers, where necessary to manage our business and comply with legal obligations.

All processors are required to process your data only on our instructions, to keep it secure, and to comply with applicable data protection laws.

We may also share data with public authorities, regulators, law enforcement bodies, or courts where we are legally required to do so or where this is necessary to protect our rights, our staff, or our customers.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any international transfers of personal data, such as using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

In general, we will retain basic customer and service information for a period that allows us to manage our relationship with you, handle any disputes, and comply with our legal obligations. Financial and transaction records are usually kept for a period required under tax and accounting rules.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

If you are a customer of Rubbish Collection Brentford in the Brentford area, you have the following rights in relation to your personal data, subject to certain legal restrictions:

Right of access: you can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: you can ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction of processing: you can ask us to restrict how we use your data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to data portability: you can request that we provide certain personal data to you or to another organisation in a structured, commonly used, machine-readable format.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will consider your objection in light of your individual circumstances. You always have the right to object to direct marketing.

Rights related to consent: where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, security training for staff, and procedures for reviewing our security arrangements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or how Rubbish Collection Brentford handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our website or in your service documents.

We will respond to your requests and queries as soon as reasonably possible and in accordance with our obligations under data protection law.